Hey friends, it’s Ricky again. This week, TH2 got hands on. I am so excited that Jeff and I make such a good team. Working with one another, Jeff and I get more done than either of us could in twice the amount of time, whether that means remotely or on-site.
Speaking of remote support, I’m very excited about the remote support tools that TH2 has at its disposal. If you are in need of help, and have internet access, TH2 can be at your computer with an extreme quickness. We use GoToAssist Express and Remote Desktop to support a majority of our users, and the ease of use with these tools is unbelievable. The best part about GoToAssist is that because it is Java based and browser initiated, it is completely platform independent. That means, no matter what operating system you have, we are able to deploy rapid support directly to your machine.
These tools are just a couple out of a large library that we have access to when providing you with support, on demand, when you need it most. No matter what your problem, big or small, we have tools to help.
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