Contact Us For 2 Free Hours Of Computer Support

Hiring a company to handle all of your technological headaches can be somewhat disconcerting simply because there are so many businesses out there that handle these types of issues. In order to foster peace of mind with our prospective clients we offer two hours of support free without any obligation. Not only do these two free hours help business owners get to know us but they build confidence in our services as well. It allows them to see how we operate.

In order to qualify for two free hours of service you need only to have a company with five or more employees. There are no strings attached or any bait and switch techniques involved. During your two free hours of computer support it is very likely we will be able to detect issues within your networks or computers and offer you solutions. Again there is no obligation to hire us but whether you do or not you'll be able to walk away knowing what some of your issues are.

While you mull over whether or not to contact us for two free hours of computer support have a gander at this video. This is our owner Jeff White talking about our two free hours of service and how to qualify for that. If after watching this video you have any questions please feel free to contact us as we would be happy to assist you.

TH2 Technologies specializes in:

Orange County Computer Services, Orange County IT Consulting, and Orange County Search Engine Optimization

Rolling Blackouts in OC

Hello All,

Some of you may be aware that the power situation in southern California is tight this summer. So tight that the ISO (aka CalSO) is letting customers know that rolling blackouts are a possibility. The ISO says that it’s unlikely that it will come to rolling blackouts, but we maintain that most people can’t bet their business on it. Rolling blackouts and hard power cycles are potentially damaging to networking equipment and servers. The issue with rolling blackouts is that when the power is restored to a particular area, everything in that area begins catching up immediately. For example, when all the A/C units have been off in an area for a rolling blackout, it’s likely that they will all kick on almost immediately when they get power again, trying to catch up for the temperature increase during the blackout. The same applies for many servers, switches, UPS, routers, and user’s desktop machines. This sudden increased demand for power can cause power surges. BIG ones. Power surges can toast routers and switches and damage components in servers.

TH2 would like to help. One quick and cheap way of protecting yourself is to buy decent surge protectors for networking equipment in your office. Trip-Light has a great site to help you select appropriate devices, and they are a trusted manufacturer of network protection equipment. The switches, routers, modem, and servers you have should all be protected. Look for surge protectors with a high joule rating. This denotes how much power a surge protector can absorb without failing. Obviously, the higher the better!

All UPS have built in surge protectors and also provide battery power to devices for a short time in the event of a power outage. This can help protect networking equipment and also get your business back up and running in the event of a rolling blackout. The only issue with an UPS is getting the right size and making sure to balance loads across different devices. TH2 can help pick and install the proper UPS for your business.

Finally, sign up for Flex Alerts. Flex Alerts will send out messages when the grid is approaching capacity, allowing the users of that grid to take action before power companies are forced into rolling blackouts. The more people who are signed up for Flex Alerts the better! Get your friends and associates signed up too. When you receive a flex alert, the idea is for people to try hard to cut excess power usage by turning off lights and not running appliances for a while. Here is the Flex Alerts site: http://www.flexalert.org/

Naturally, we are more than willing to come in and do a power audit on your site for you. Ideally, we can replace old power hungry equipment with newer, more efficient hardware. Eventually power savings (along with long term cooling savings, maintenance, up-time, and the higher productivity afforded by newer hardware) can often times make up a portion or all of the upfront costs of new hardware and installation. 

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Should you have any questions regarding the services offered by TH2 Technologies please be sure to contact them for further information.

TH2 specializes in Orange County IT Support, Orange County IT Services and Orange County Computer Support.

Hosted Exchange Compliance for Enterprises

One of several questions enterprise or medical clients ask me often is if our Hosted Exchange solution meets a certain compliance standard. With the move to a new Hosted Platform, accompanied by the data centers those servers are in, we now comply with several standards.

• ISO27001
• Data Processing Agreement
• HIPAA Business Associate Agreement (HIPAA BAA)
• Federal Information Security Management Act (FISMA)
• Family Educational Rights and Privacy Act (FERPA)

The two we're questioned about the most are ISO27001 and HIPAA compliance. It's especially important to medical and credit-card processing organizations to comply to the standards set forth for businesses in those fields. We are always very excited to let potential customers know that we do, and if we host your email, compliance is something you no longer have to worry about.

A good follow up question for any email hosting organization you're considering hosting with is what assurances they can give that they will maintain their compliance standards. This is something often overlooked by someone looking into a hosting option. Because our solution is supported by Microsoft, we can offer more solid compliance assurances than most people. As long as Microsoft's solution maintains compliance, ours will as well. Because Microsoft is such a massive company with world wide deployments that require compliance standards, we are 100% confident in our compliance being maintained. This confidence is also yours to inherit when choosing TH2 as your hosted email provider.

We know every business is different, and with compliance being as complex and vast as it is, we are more than happy to address you specific needs as a business. Getting in touch with us is easy, just email exchange@th2tech.com to get to me, Ricky. I'll work with you to ensure your business meets or exceeds the requirements for security, integrity, and retention requirements to put your email worries behind you.

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Should you have any questions regarding the services offered by TH2 Technologies please be sure to contact them for further information.

TH2 specializes in Orange County IT Support, Orange County IT Services and Orange County Computer Support.

Computer Services You Can Rely On

With so many computer and networking services available for small and midsize businesses to take advantage of it can be hard to ascertain which ones are worthy of hire and which ones are right for you and your company. If you're the type of business owner or manager who not only wants to save money but hire a friendly, efficient, and reputable service that focuses heavily on customer service and unparalleled support then TH2 Technologies is the company for you.

TH2 Technologies isn't content in just providing a solid computer support service as it also seeks and strives to ensure 100% customer satisfaction 100% of the time. Don't take our word for it however and take a look at the video below which features TH2 Technologies owner Jeff White!

Should you have any questions regarding the services offered by TH2 Technologies please be sure to contact them for further information.

TH2 specializes in Orange County IT Support, Orange County IT Services and Orange County Computer Support.

New Services Continued

Last week, I posted about our new Hosted Exchange solution, and if you missed it, you can look HERE. To sum it up, we're offering a better solution that has higher availability than what we are able to offer on our own. In addition to that, I mentioned the flexibility of the service. No one has really asked what that means, but I figured I'd go ahead and talk about it anyway. It's a great question to ask, 'How can a hosted Exchange platform be flexible at all?' It's a good question because on it's own, hosted Exchange isn't any more or less flexible than an onsite implementation, or one hosted with someone else. Where the flexibility comes in is in regards to integration to other online services. The hosted Exchange accounts can and do integrate with several hosted offerings, these include SharePoint, Lync, Office Web Apps, Desktop Office Rights, and Project Online. There are some others that will be far less popular, like SQL database hosting, Azure, and Intune.

What this means to our customers is that if some of you want SharePoint later, we can integrate it into your current offering. That means one account, one console, one point of access, and one bill for all your collaboration and email services. What's more is we can add services on a per user basis. If you have 30 people, but only 10 will use SharePoint, we'll sign you up for 10 licences of SharePoint. The other users won't be presented with the option to access it or asked to upgrade. It's just business as usual for everyone else. The same goes for users that need additional mailbox space or advanced mailbox features like litigation hold or archiving. You can have a few users with these features and the rest of the office on the less expensive option. Finally, if you want to licence Office 2013 through us, we can offer that on a monthly basis as well! This allows your company a lot of flexibility in how to provide any and all services to whatever segments of your user base that you want, without having to deploy or maintain a SharePoint or Lync server for just a few users.

While these are great options, the truth is most of you probably won't really find a good reason to use them right away. That being said, why not sign up for a platform that is both cost competitive and offers these features on demand later down the line? These features aren't going anywhere, but your business is! When your growth finds your needs becoming more diverse, it's as easy as a call to us get that going.

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Should you have any questions regarding the services offered by TH2 Technologies please be sure to contact them for further information.

TH2 specializes in Orange County IT Support, Orange County IT Services and Orange County Computer Support.

Learning and Growing

Fun times at TH2 these past few weeks! We've partnered with Microsoft to offer an even better Hosted Exchange Solution, and we've moved most of our existing customers to the new solution. It's an exciting and affordable solution that offers better availability and compatibility with new features and even other services!

What's really interesting about cloud based Exchange servers is the price point is dropping so drastically it's often more cost effective to host even a small or medium business' mail in the cloud, even if the business already has an Exchange server on site! Let's take a quick look at why this is.

Costs and considerations of managing your own Exchange server:

• Basic Mailbox Management Costs (Time paid to techs to manage mail for your domain)
• Power and Cooling of servers
• Backups - even more costly if Off Site Backup is needed
• Troubleshooting Failures or Service Outages - Can sometimes include ticket costs to get Microsoft involved if the issue is severe enough.
• Yearly Certificate Costs - For secure Anywhere Access to your office Mail Server
• Spam and Virus Scanning and Filtering Service
• Hardware Updates and Maintenance - eventually hardware refresh
• Software Updates and Maintenance - This is Exchange updates and upgrades, including:
• Time to install service packs, updates, potential downtime for reboots
• Upgrading to latest version of Exchange when needed (Features, current system becoming unsupported, etc)
• Configuring and setting up new integrated services when your business grows
  

Costs and considerations of TH2's Hosted Exchange:

• Monthly Cost Per Mailbox
• Initial Project Cost of Migration (One-time fee)

As you can see, there are incredible benefits and potential for savings by letting TH2 manage your mail in the cloud for you. What is most appealing to many managers and CFO's when considering the service is the predictable cost of Hosted Exchange; because TH2 rolls the cost of everything into the monthly mailbox cost, there are no surprise fees or large bills due at renewal times.

So, think it over, and by all means, call us! Ask for Ricky (or email him, exchange@th2tech.com), he'd be happy to rant and rave about the stability and versatility of the service we're offering, and be candid with you about your business' needs and help you to see if Hosted Exchange with TH2 is the way to continue growing your business and bring enterprise class services to the small or medium business level!


Should you have any questions regarding the services offered by TH2 Technologies please be sure to contact them for further information.

TH2 specializes in Orange County IT Support, Orange County IT Services and Orange County Computer Support.

A Business On The Cutting Edge: IT Consultations

With the ever shrinking IT department being part of today's business world many business managers and owners find themselves in a conundrum. Having fewer IT professionals on the books and working in-house means that smaller teams must handle more work than ever. In some cases such scenarios can lead to a decrease in overall productivity and even costly networking fixes when a small team hits the proverbial wall and can no longer handle the tasks that a large team normally does.

When business managers and owners find themselves in this spot they tend to panic and will sometimes erroneously spend thousands of dollars on services aimed to fix the problems that their small team either could not fix themselves or are responsible for. There are solutions out there however that aim to help businesses with small IT staffs save time, money, and even increase network optimization and productivity throughout an office.

Any business that has stuck to the old way of doing things for far too long can benefit greatly from the services offered by a reputable IT consulting firm. Moreover so can those businesses that have continued to run poorly optimized networks for years on end. When business and its small IT staff work with an IT consulting firm new perspectives and ideas are introduced with the ultimate goal being a streamlined and efficient network. IT staffs will also benefit from IT consulting because new technologies and new information will be shared. This is effectively no different than sending a small IT staff back-to-school albeit at a much lower cost. Businesses that hire an IT consulting firm will find that the networks become less expensive to maintain, they'll have lower base costs, and are less likely to have incidents of errors and failures.

One of the biggest benefits to come from working with an IT consulting firm are cloud solutions. Cloud solutions essentially allow a business to store their data off-site and through the use of their computers browsers. It is an extremely cost efficient tool and when properly applied it will save businesses the hassles and high costs of on-site storage. It also helps reduce incidents and the risks associated with data loss.

In addition to cloud solutions IT consultation firms will also introduce businesses of to all types of cutting-edge technology, all of which are designed to help improve network functionality and productivity. Computing technology advances at a rapid rate and businesses can find themselves and the technology they employ obsolete in the blink of an eye. When working with an IT consultation firm however businesses will always be kept on the forefront of technology which will help their business, customers, and employees stay current and perhaps even one step ahead of the game.

TH2 specializes in Orange County IT services, Orange County IT company and San Diego IT Services.