The word outsourcing generally leaves most business owners and managers wincing and sighing. Not only do the majority of them want to keep their businesses local, especially whereas their employees are concerned, but they also want to keep things close to ensure quality. When it comes to employing and managing an IT staff however things get expensive very quickly and managers and owners will find themselves having to play technological triage with their networks and staff. This balancing act or tug-of-war if you will often leads to greater networking problems and even problems with an IT staff down the line.
At TH2 Technologies we understand just how difficult this balancing act and prioritizing of network issues can be. For this reason alone we created our on-site and remote troubleshooting services. By outsourcing your work to us you're still keeping your business local but you're allowing professionals to address any and all network issues 24-hour day and 365 or 366 days a year. Our extremely talented staff constantly monitors networks to ensure that they are functioning properly and when problems do arise fix these problems regardless of what time it is or what day of the year it might happen to be. By outsourcing your IT and networking needs to us you're actually going to be saving money and hassle simply because we never stop watching or patching your networks. While the vast majority of problems can be resolved remotely our staff also travels to your office to fix the more daunting problems.
Should you have any questions about our on-site or remote troubleshooting services please don't hesitate to contact us!
TH2 Technologies specializes in:
Saturday, June 15, 2013
Tuesday, June 11, 2013
Hosted Exchange Compliance for Enterprises
One of several questions enterprise or medical clients ask me often is if our Hosted Exchange solution meets a certain compliance standard. With the move to a new Hosted Platform, accompanied by the data centers those servers are in, we now comply with several standards.
Should you have any questions regarding the services offered by TH2 Technologies please be sure to contact them for further information.
TH2 specializes in Orange County IT Support, Orange County IT Services and Orange County Computer Support.
- ISO27001
- Data Processing Agreement
- HIPAA Business Associate Agreement (HIPAA BAA)
- Federal Information Security Management Act (FISMA)
- Family Educational Rights and Privacy Act (FERPA)
The two we're questioned about the most are ISO27001 and HIPAA compliance. It's especially important to medical and credit-card processing organizations to comply to the standards set forth for businesses in those fields. We are always very excited to let potential customers know that we do, and if we host your email, compliance is something you no longer have to worry about.
A good follow up question for any email hosting organization you're considering hosting with is what assurances they can give that they will maintain their compliance standards. This is something often overlooked by someone looking into a hosting option. Because our solution is supported by Microsoft, we can offer more solid compliance assurances than most people. As long as Microsoft's solution maintains compliance, ours will as well. Because Microsoft is such a massive company with world wide deployments that require compliance standards, we are 100% confident in our compliance being maintained. This confidence is also yours to inherit when choosing TH2 as your hosted email provider.
We know every business is different, and with compliance being as complex and vast as it is, we are more than happy to address you specific needs as a business. Getting in touch with us is easy, just email exchange@th2tech.com to get to me, Ricky. I'll work with you to ensure your business meets or exceeds the requirements for security, integrity, and retention requirements to put your email worries behind you.
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Should you have any questions regarding the services offered by TH2 Technologies please be sure to contact them for further information.
TH2 specializes in Orange County IT Support, Orange County IT Services and Orange County Computer Support.
Thursday, June 6, 2013
24/7 Monitoring 365 Days A Year
When a business employs an IT staff a network can be monitored heavily during business hours but IT employees, though they remain on call, are only notified after business hours when there is a critical problem with a businesses network. This is mostly due to the fact that it is impractical from a financial standpoint as is having a second IT staff working after business hours. Not only is it very expensive but IT professionals are hard to come by.
One of the reasons our IT and network services are so popular in Orange County and San Diego is because we monitor all of our customers networks 24 hours a day and 365 days a year. There is never any down time at TH2 Technologies. The money small and midsize businesses save by utilizing our IT and networking services is great because having to pay an IT professional that's on the books over time or additional regular time in the middle of the night can easily break payroll budgets. Moreover when you hire TH2 Technologies to monitor your networks and computer infrastructures round-the-clock you won't ever have to pay additional fees for issues that occur during holidays or even in the middle of the night. In fact the majority of the time major issues are fixed before employees and even business managers/owners enter the office the morning following a problem.
Should you have any questions about our networking or IT services please be sure to contact us that we may be of assistance.
TH2 Technologies specializes in:
One of the reasons our IT and network services are so popular in Orange County and San Diego is because we monitor all of our customers networks 24 hours a day and 365 days a year. There is never any down time at TH2 Technologies. The money small and midsize businesses save by utilizing our IT and networking services is great because having to pay an IT professional that's on the books over time or additional regular time in the middle of the night can easily break payroll budgets. Moreover when you hire TH2 Technologies to monitor your networks and computer infrastructures round-the-clock you won't ever have to pay additional fees for issues that occur during holidays or even in the middle of the night. In fact the majority of the time major issues are fixed before employees and even business managers/owners enter the office the morning following a problem.
Should you have any questions about our networking or IT services please be sure to contact us that we may be of assistance.
TH2 Technologies specializes in:
Monday, May 20, 2013
Disk Reformatting and Data Recovery
Disk formatting and data recovery are scary words to hear. Data... it can be stored on the smallest of devices like memory cards, it can be transferred from one device to another, like from your PC to your flash drive etc. Easy to store, easy to remove and unfortunately easy to lose. But do we really lose data even when we format a disk whether it be intentionally or unintentionally? What happens when we format a disk? What happens to the data? Basically, when we format a disk, all data stored on it is erased by the operating system. When we say “erase” we are actually talking about wiping the “address tables”, not the data stored on it. So you can think of it this way: just because you can't see it on the computer screen, it doesn't mean it's not there.
Once you format your disk and assign a new address table to it, what happens is that the new address table tells your system that more storage is now available. If you accidentally formatted your disk and you need data recovery, then you need to reformat your disk so your data becomes visible again.
How To Reformat A Disk For Data Recovery
Now that we know data recovery means bringing the stored information back to its original address table, the question is how to fetch the old data to bring it back to its original address table. When you look for information on the internet about this topic you will see many different suggestions and options. Not all information you read online is reliable. Especially, if we are talking about really important data, one little mistake can result in overwriting it forever. Like saving new data on a formatted disk. You will need well designed software to guide you through the process to perform this job and the best way to do it is to always contact an IT support company and get professional help from the experts.
There might be different types of files saved on your disk and you might not be able to find the exact location of certain files without the proper knowledge. In the end, when you have the chance to recover what you need, you can risk losing it by doing something wrong. There are different levels of disk formatting, and as a result there are different levels of data recovery. What we usually perform in most cases is something that we call “low level formatting”. To recover data from this you might simply need “format recovery” but depending on the results you get, you might find out that the corruption is more serious than you thought. In which case you would need an “advanced recovery”. This is why you need to consult a data recovery expert to perform the job for you so you can recover your data with the least amount of damage.
TH2 specializes in data protection, Orange County IT company and San Diego IT services.
Once you format your disk and assign a new address table to it, what happens is that the new address table tells your system that more storage is now available. If you accidentally formatted your disk and you need data recovery, then you need to reformat your disk so your data becomes visible again.
How To Reformat A Disk For Data Recovery
Now that we know data recovery means bringing the stored information back to its original address table, the question is how to fetch the old data to bring it back to its original address table. When you look for information on the internet about this topic you will see many different suggestions and options. Not all information you read online is reliable. Especially, if we are talking about really important data, one little mistake can result in overwriting it forever. Like saving new data on a formatted disk. You will need well designed software to guide you through the process to perform this job and the best way to do it is to always contact an IT support company and get professional help from the experts.
There might be different types of files saved on your disk and you might not be able to find the exact location of certain files without the proper knowledge. In the end, when you have the chance to recover what you need, you can risk losing it by doing something wrong. There are different levels of disk formatting, and as a result there are different levels of data recovery. What we usually perform in most cases is something that we call “low level formatting”. To recover data from this you might simply need “format recovery” but depending on the results you get, you might find out that the corruption is more serious than you thought. In which case you would need an “advanced recovery”. This is why you need to consult a data recovery expert to perform the job for you so you can recover your data with the least amount of damage.
TH2 specializes in data protection, Orange County IT company and San Diego IT services.
Friday, May 17, 2013
Keeping Your Business Data Safe
Of all the computer problems that can plague small and midsize businesses none are more dangerous nor detrimental than data loss. While it's true that not all data is of equal importance, when dealing in business any loss of data is also potentially a loss of productivity, profit, time, and customer relations. In some cases data loss can even result in lawsuits which are a bane to small and midsize businesses.
A business can protect this data in many different ways. Businesses operating on very modest and tight budgets may not back data up at all or may utilize simple flash drives are portable hard drives for backup. Other businesses with a bit more flexibility in their budgets may have their data backed up on site by way of servers but neither of these methods is a surefire way to protect data from disasters. The only way a business can be certain their data is safe is to have it stored off-site and in the cloud. Keeping data stored off-site ensures is that it can be restored should a fire, earthquake, flood, or other natural disaster strike. It even safeguards against in-house software and hardware problems that can cause data loss.
Should you be a business owner/manager interested in in securing your company's data in an off-site location we can help! Please be sure to contact us so that we may be of assistance.
TH2 specializes in Orange County Data Recovery, Orange County Data Protection, Orange County Cloud Computing, Orange County Computer Support, Orange County IT Support, Orange County IT Services and Orange County Computer Support.
A business can protect this data in many different ways. Businesses operating on very modest and tight budgets may not back data up at all or may utilize simple flash drives are portable hard drives for backup. Other businesses with a bit more flexibility in their budgets may have their data backed up on site by way of servers but neither of these methods is a surefire way to protect data from disasters. The only way a business can be certain their data is safe is to have it stored off-site and in the cloud. Keeping data stored off-site ensures is that it can be restored should a fire, earthquake, flood, or other natural disaster strike. It even safeguards against in-house software and hardware problems that can cause data loss.
Should you be a business owner/manager interested in in securing your company's data in an off-site location we can help! Please be sure to contact us so that we may be of assistance.
TH2 specializes in Orange County Data Recovery, Orange County Data Protection, Orange County Cloud Computing, Orange County Computer Support, Orange County IT Support, Orange County IT Services and Orange County Computer Support.
Friday, May 3, 2013
Computer Services You Can Rely On
With so many computer and networking services available for small and midsize businesses to take advantage of it can be hard to ascertain which ones are worthy of hire and which ones are right for you and your company. If you're the type of business owner or manager who not only wants to save money but hire a friendly, efficient, and reputable service that focuses heavily on customer service and unparalleled support then TH2 Technologies is the company for you.
TH2 Technologies isn't content in just providing a solid computer support service as it also seeks and strives to ensure 100% customer satisfaction 100% of the time. Don't take our word for it however and take a look at the video below which features TH2 Technologies owner Jeff White!
Should you have any questions regarding the services offered by TH2 Technologies please be sure to contact them for further information.
TH2 specializes in Orange County IT Support, Orange County IT Services and Orange County Computer Support.
TH2 Technologies isn't content in just providing a solid computer support service as it also seeks and strives to ensure 100% customer satisfaction 100% of the time. Don't take our word for it however and take a look at the video below which features TH2 Technologies owner Jeff White!
Should you have any questions regarding the services offered by TH2 Technologies please be sure to contact them for further information.
TH2 specializes in Orange County IT Support, Orange County IT Services and Orange County Computer Support.
Thursday, April 25, 2013
New Services Continued
Last week, I posted about our new Hosted Exchange solution, and if you missed it, you can look HERE. To sum it up, we're offering a better solution that has higher availability than what we are able to offer on our own. In addition to that, I mentioned the flexibility of the service. No one has really asked what that means, but I figured I'd go ahead and talk about it anyway. It's a great question to ask, 'How can a hosted Exchange platform be flexible at all?' It's a good question because on it's own, hosted Exchange isn't any more or less flexible than an onsite implementation, or one hosted with someone else. Where the flexibility comes in is in regards to integration to other online services. The hosted Exchange accounts can and do integrate with several hosted offerings, these include SharePoint, Lync, Office Web Apps, Desktop Office Rights, and Project Online. There are some others that will be far less popular, like SQL database hosting, Azure, and Intune.
What this means to our customers is that if some of you want SharePoint later, we can integrate it into your current offering. That means one account, one console, one point of access, and one bill for all your collaboration and email services. What's more is we can add services on a per user basis. If you have 30 people, but only 10 will use SharePoint, we'll sign you up for 10 licences of SharePoint. The other users won't be presented with the option to access it or asked to upgrade. It's just business as usual for everyone else. The same goes for users that need additional mailbox space or advanced mailbox features like litigation hold or archiving. You can have a few users with these features and the rest of the office on the less expensive option. Finally, if you want to licence Office 2013 through us, we can offer that on a monthly basis as well! This allows your company a lot of flexibility in how to provide any and all services to whatever segments of your user base that you want, without having to deploy or maintain a SharePoint or Lync server for just a few users.
While these are great options, the truth is most of you probably won't really find a good reason to use them right away. That being said, why not sign up for a platform that is both cost competitive and offers these features on demand later down the line? These features aren't going anywhere, but your business is! When your growth finds your needs becoming more diverse, it's as easy as a call to us get that going.
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Should you have any questions regarding the services offered by TH2 Technologies please be sure to contact them for further information.
TH2 specializes in Orange County IT Support, Orange County IT Services and Orange County Computer Support.
What this means to our customers is that if some of you want SharePoint later, we can integrate it into your current offering. That means one account, one console, one point of access, and one bill for all your collaboration and email services. What's more is we can add services on a per user basis. If you have 30 people, but only 10 will use SharePoint, we'll sign you up for 10 licences of SharePoint. The other users won't be presented with the option to access it or asked to upgrade. It's just business as usual for everyone else. The same goes for users that need additional mailbox space or advanced mailbox features like litigation hold or archiving. You can have a few users with these features and the rest of the office on the less expensive option. Finally, if you want to licence Office 2013 through us, we can offer that on a monthly basis as well! This allows your company a lot of flexibility in how to provide any and all services to whatever segments of your user base that you want, without having to deploy or maintain a SharePoint or Lync server for just a few users.
While these are great options, the truth is most of you probably won't really find a good reason to use them right away. That being said, why not sign up for a platform that is both cost competitive and offers these features on demand later down the line? These features aren't going anywhere, but your business is! When your growth finds your needs becoming more diverse, it's as easy as a call to us get that going.
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Should you have any questions regarding the services offered by TH2 Technologies please be sure to contact them for further information.
TH2 specializes in Orange County IT Support, Orange County IT Services and Orange County Computer Support.
Wednesday, April 17, 2013
Learning and Growing
Fun times at TH2 these past few weeks! We've partnered with Microsoft to offer an even better Hosted Exchange Solution, and we've moved most of our existing customers to the new solution. It's an exciting and affordable solution that offers better availability and compatibility with new features and even other services!
What's really interesting about cloud based Exchange servers is the price point is dropping so drastically it's often more cost effective to host even a small or medium business' mail in the cloud, even if the business already has an Exchange server on site! Let's take a quick look at why this is.
Costs and considerations of managing your own Exchange server:
- Basic Mailbox Management Costs (Time paid to techs to manage mail for your domain)
- Power and Cooling of servers
- Backups - even more costly if Off Site Backup is needed
- Troubleshooting Failures or Service Outages - Can sometimes include ticket costs to get Microsoft involved if the issue is severe enough.
- Yearly Certificate Costs - For secure Anywhere Access to your office Mail Server
- Spam and Virus Scanning and Filtering Service
- Hardware Updates and Maintenance - eventually hardware refresh
- Software Updates and Maintenance - This is Exchange updates and upgrades, including:
- Time to install service packs, updates, potential downtime for reboots
- Upgrading to latest version of Exchange when needed (Features, current system becoming unsupported, etc)
- Configuring and setting up new integrated services when your business grows
Costs and considerations of TH2's Hosted Exchange:
- Monthly Cost Per Mailbox
- Initial Project Cost of Migration (One-time fee)
As you can see, there are incredible benefits and potential for savings by letting TH2 manage your mail in the cloud for you. What is most appealing to many managers and CFO's when considering the service is the predictable cost of Hosted Exchange; because TH2 rolls the cost of everything into the monthly mailbox cost, there are no surprise fees or large bills due at renewal times.
So, think it over, and by all means, call us! Ask for Ricky (or email him, exchange@th2tech.com), he'd be happy to rant and rave about the stability and versatility of the service we're offering, and be candid with you about your business' needs and help you to see if Hosted Exchange with TH2 is the way to continue growing your business and bring enterprise class services to the small or medium business level!
Should you have any questions regarding the services offered by TH2 Technologies please be sure to contact them for further information.
TH2 specializes in Orange County IT Support, Orange County IT Services and Orange County Computer Support.
New Computer? Maintenance First!
As powerful as computers have become both desktops and laptops remain fragile machines that require a lot of tender loving care and maintenance over their lifetime. This maintenance and care go far beyond the simple dusting of a keyboard or the blowing out of events. To keep a desktop or laptop healthy and functioning at optimal levels there are number of things that need to be addressed.
As savvy as some persons might be computer maintenance, be it for a laptop or desktop, sometimes requires the experience and knowledge are professional. A professional will not only address all of the common issues that plague desktops and laptops during their lifetime by will be able to identify and correct issues that often go overlooked by the layperson.
Common Desktop And Laptop Maintenance Issues
TH2 specializes in Orange County Computer Repair, Orange County Computer Consulting, Orange County PC Repair, Orange County IT Services and Orange County Computer Support.
As savvy as some persons might be computer maintenance, be it for a laptop or desktop, sometimes requires the experience and knowledge are professional. A professional will not only address all of the common issues that plague desktops and laptops during their lifetime by will be able to identify and correct issues that often go overlooked by the layperson.
Common Desktop And Laptop Maintenance Issues
- Spyware/Malware Removal
- Virus removal
- Hardware and software troubleshooting
- Drive installations
- RAM Installation
- Operating Systems: Installation & Repair
TH2 specializes in Orange County Computer Repair, Orange County Computer Consulting, Orange County PC Repair, Orange County IT Services and Orange County Computer Support.
Friday, April 5, 2013
Trouble Dealing With Your ISP?
When a business has problems with its Internet Service Provider it can be a real hassle to reach any sort of suitable resolution. Communication problems between a business owner/manager and the representatives working at the ISP are usually abundant and frustrating for all parties involved. Moreover some ISPs use the fact that many business owners and managers aren't very tech savvy to their advantage when looking to dodge the issues and when giving out information.
No longer must business owners and managers deal with these headaches. TH2 Technologies can be hired to contact a business's ISP and handle all the troubleshooting and communication on behalf of the business that hires them. Some business owners and managers may be asking "why would I hire somebody to do this for me"? The answer is fairly simple. The staff at TH2 Technologies speaks the same language that the representatives at the ISP do which makes getting problems resolved easier than ever before. ISP representatives will be unable to "pull the wool" over the eyes of the experienced staff at TH2 Technologies and the two can work together quickly to resolve issues.
TH2 Technologies can help businesses with the following problems:
TH2 specializes in Orange County IT Support, Orange County IT Services, Orange County Computer Services, Orange County Network Support, and Orange County Computer Support.
No longer must business owners and managers deal with these headaches. TH2 Technologies can be hired to contact a business's ISP and handle all the troubleshooting and communication on behalf of the business that hires them. Some business owners and managers may be asking "why would I hire somebody to do this for me"? The answer is fairly simple. The staff at TH2 Technologies speaks the same language that the representatives at the ISP do which makes getting problems resolved easier than ever before. ISP representatives will be unable to "pull the wool" over the eyes of the experienced staff at TH2 Technologies and the two can work together quickly to resolve issues.
TH2 Technologies can help businesses with the following problems:
- Not getting the bandwidth a business is paying for.
- Packet loss which causes intermittent connections.
- The addition of new devices into networks.
- Modem upgrades.
- Port blocking.
- Bandwidth throttling.
TH2 specializes in Orange County IT Support, Orange County IT Services, Orange County Computer Services, Orange County Network Support, and Orange County Computer Support.
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